Field Product Specialist (Hyperpolarization/NMR) (m/f/d)
DE | Office - Ulm, Remote Germany
Full-time
Permanent employee
Your mission
We are seeking an experienced Field Product Specialist to serve as the primary interface between Engineering and Science. This multidisciplinary role requires a deep understanding of both fields to ensure the reliable operation of our Preclinical Polaris. You will be responsible for the seamless transition from hyperpolarization physics to high-quality diagnostic doses, translating scientific needs into technical solutions. This position combines deep NMR expertise with hands-on collaboration between our customers and internal product teams.
System Operations & Technical Support
Serve as the technical lead for the Preclinical Polaris, supporting daily operation and optimizing workflows for the reliable production of hyperpolarized doses
Diagnose and resolve complex mechanical and software issues to ensure continuous system availability
Perform Tier 1 system maintenance and repairs, acting as the subject matter expert and collaborating with Engineering when required
Support system demonstrations in collaboration with Product Management
Quality Control & NMR Validation
Develop and maintain SOPs for NMR analysis and quality control
Support validation activities and analyze system performance to ensure long-term stability and reproducibility
Ensure field activities comply with applicable regulations, safety standards, and quality requirements
Training & Implementation
Develop and deliver user training and documentation for the Preclinical Polaris
Lead technical onboarding for researchers and clinical staff, enabling effective system use in daily practice
Support Site Acceptance Testing (SAT) to ensure systems meet performance expectations at installation
Cross-functional Collaboration
Act as the voice of the field for R&D, Engineering, and Product Management
Support the evaluation and validation of new hardware and software features
Your profile
A PhD or Master’s degree in Physics, Chemistry, Engineering, or a related field with significant practical experience in NMR and polarizer systems
Deep expertise in NMR spectroscopy, must be comfortable with both the theoretical framework and the practical operation of NMR hardware.
Direct experience with Hyperpolarization (HP) technologies (e.g., DNP, PHIP) (Preferred)
Strong pedagogical skills for training others and a "facilitator" mindset to help users navigate complex technology.
Excellent problem-solving, critical thinking, and communication skills.
Proven ability to troubleshoot complex systems and manage customer relationships effectively.
Willingness to travel extensively, both domestically and internationally (up to 70%)
Valid driver’s license
Why us?
Competitive compensation, including base salary and stock options (virtual shares)
Homeoffice options or relocation support
Annual health budget (Allianz bKV)
30 vacation days
Flexible working hours
Key role in a highly advanced and fast-growing startup company
Ample opportunity for personal initiatives, openness to new ideas, and room for considerable personal impact
Impactful product promoting better understanding and treatment of disease
International and dynamic team, comprising over 30 different nationalities
EGYM Wellpass membership
Permanent employment contract, providing stability and long-term career growth opportunities
Enjoyable work atmosphere with an open-door and open communication mentality
